Refund Policy

Effective Date: July 27, 2026

How billing works

Every Axial Wellness membership is billed through Stripe on axialwellness.net, whether you use the app on iPhone or Android. The mobile apps do not process payments — there is no separate Apple App Store or Google Play subscription, and no platform-specific billing or refund process to navigate. This refund policy applies to every member.

14-day initial refund window

If you are not happy with the Services, you may request a refund within fourteen (14) days of your first charge. Email support@axialwellness.net from the email address on the account.

Refunds are processed back to the original payment method within five to ten business days of approval.

Renewals are not refundable

After the initial 14-day window, subsequent monthly or annual renewals are not refundable. To avoid being charged for a renewal, cancel before your next billing date.

How to cancel

To cancel, email support@axialwellness.net from the email address on your account and we will cancel your subscription. Cancellation takes effect at the end of your current paid period — you keep access until then.

Founding-rate protection

Founding-rate members keep their rate as long as their subscription remains active and uninterrupted. If you cancel and resubscribe later, founding pricing will no longer be available.

When refunds may be denied

We reserve the right to deny refund requests that involve abuse, fraud, repeated refund attempts, or other violations of our Terms of Service.

Questions? Email us — we're easy to reach.